Last Updated: 12/20/2025

NexAlign (“NexAlign,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access or use the NexAlign platform, including our website, web application, mobile-wrapped application, and related services (collectively, the “Platform”).

By using NexAlign, you agree to the collection and use of information in accordance with this Privacy Policy.
 

1. Information We Collect

We collect only the information necessary to operate, support, and improve the NexAlign Platform.
 

1.1 Information You Provide Directly

When you create an account or use the Platform, you may provide:

• Name

• Email address

• Account login credentials

• Profile information

• Goals, routines, and progress data

• Communications with coaches or support

• Payment-related information (processed by third-party providers)
   

1.2 Automatically Collected Information

When you access NexAlign, we may automatically collect:

• Device type and browser information

• IP address

• Usage data (pages visited, features used, timestamps)

• Log and diagnostic data

• App performance and error data

This data is used for platform stability, security, and optimization.
 

1.3 Health and Wellness Information

You may voluntarily input wellness-related information such as fitness goals, habits, reflections, or accountability notes. NexAlign does not require medical data and does not diagnose or treat any condition.
 

2. How We Use Your Information

We use collected information to:

• Provide and operate the NexAlign Platform

• Facilitate coaching and accountability features

• Enable AI-supported guidance and navigation

• Communicate with users about their account or updates

• Process payments and subscriptions

• Improve platform functionality and user experience

• Ensure platform security and prevent misuse

• Comply with legal obligations
   

3. AI Features and Data Use

NexAlign includes an AI-supported assistant (“NexAI”) designed to provide general guidance, reinforcement, and platform navigation.

• NexAI does not provide medical, psychological, or therapeutic advice.

• AI interactions are used to improve system performance and user experience.

• AI outputs are informational only and should not replace professional services.

User data is not sold or used to train external AI models without consent.
 

4. Sharing of Information

We do not sell user data.

We may share information only in the following circumstances:

• With trusted service providers (e.g., hosting, payments, analytics) under confidentiality agreements

• With coaches assigned to you within the Platform, solely for service delivery

• If required by law, regulation, or legal process

• To protect the rights, safety, or security of NexAlign or its users
   

5. Coaches and Independent Contractors

Coaches on NexAlign operate as independent contractors and are required to:

• Maintain confidentiality

• Access only the data necessary to provide services

• Adhere to platform conduct and privacy standards

Coaches are prohibited from using user data outside the NexAlign Platform.
 

6. Data Storage and Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information, including:

• Secure hosting environments

• Access controls

• Encrypted communications where applicable

No system is completely secure. You acknowledge that you use the Platform at your own risk.
 

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Meet legal and operational requirements

• Resolve disputes

• Enforce agreements

Users may request account deletion, subject to legal retention requirements.
 

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Withdraw consent where applicable

Requests can be submitted via the contact information below.
 

9. Children’s Privacy

NexAlign is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
 

10. Third-Party Services and Links

The Platform may integrate with third-party services. NexAlign is not responsible for the privacy practices of external services or websites.

 

11. International Users

If you access NexAlign from outside the United States, you acknowledge that your data may be processed and stored in the United States or other jurisdictions where NexAlign operates.
 

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted within the Platform and reflected by the “Last Updated” date.

Continued use of NexAlign after changes constitutes acceptance of the revised policy.
 

13. Contact Information

For questions, concerns, or privacy requests, contact:

NexAlign Privacy Team
Support: support@nexalign.app